Frequently Asked Questions

What to do if the candle wick keeps on glowing after the candle has been extinguished?

It is normal that the wick glows for a short period of time after the candle has been extinguished. However, should the wick fail to extinguish after a few seconds, it is recommended you dip it into the liquid wax then pull it upright. Alternatively, extingiush the smouldering wick with you moistened fingertips.

How and after what period of burn time should the candle best be extinguished?

The flame should never be blown out but be extinguished by using a candle snuffer. The lit wick should not be touched.

The candle should burn until the wx pool is completely filled with liquid wax. If not burned for long enough the wick will not draw up wax and could burn down to the wax pool on relighting.

How to light a candle whose wick is burned down to the wax pool?

The candle wax should be trimmed by tapering it. We recommend a slight cone shape. In order to ensure the correct burning of the flame, the wick should have a length of 1 cm and stand freely. Ensure that you remove any wick pieces from the wax pool.

Some candles are significantly flickering or noticeably smoking. Why?

Wick is too long:
The wick should be trimmed by cutting little parts until the smoking stops. In order to ensure the correct burning of the candle, the wick should have a length of approx. 1 cm.

Drafts and Air Currents:
Drafts and strong air currents might cause smoking and flickering. Therefore, keep candles away from draughts.

Lack of Oxygen:
A lack of Oxygen may occur due to sides of candle beinmg too high. You should cut the top of the candle frequently when it is still warm after having extinguished it.

How to avoid that one side of the candle becoming too low and the wax leaking?

If the flame is blown to one side due to a draft, it can cause an uneven burn, remove from draft or turn the candle. If the wick is bending too much to one side, extinguish, cool and pull wick upright.

Why are candles of different colours dripping in a different way?

A high percentage of colour pigments may affect the absorbtion capacity of the wick. This can mainly occur with dark colours or solid-coloured candles.

Why is it important to keep the wax pool free of wick trimmings, matches and debris at all times?

If debris is allowed to contaminate the liquid wax it could impede the absorption and performance of the wick. Furthermore debris can create a secondary wick which can cause the candle wax to leak or even, in extreme, circumstances to catch fire.

How to fix a dinner candle if it does not fit into the holder?

If the candle is too thin you can

apply candle adhesive wax buttons on the bottom of the candle and press the candle into the holder or drip liquid wax into the holder and put the candle onto it.

If the candle is too thick you can

shave some wax off the bottom of the candle or hold it under warm water until the wax is pliable. Shape the bottom of the candle or press it into the holder.

How do you get wax out of fabrics?

In the event of accidental spillage of wax onto fabric, place blotting paper over the wax damaged fabric and smooth with hot iron to melt the wax. The heat should transfer the wax to the blotting paper. The fabric could then be taken to the dry cleaners to have any greasy residue or pigment from the wax removed.

How to clean candle holders without scratching them?

The holder shall be heated until the wax is melted. The holder can be heated in hot water adding dishwashing liquid. Remaining wax can be wiped off with some cloth.

What distance should be left between burning candles for safety?

Always leave safe distance of at least 10-15 cm between burning candles (depending on size and diameter of the candles). This will help to control each candle's individual heat radiation, which can be affected by candles standing close to each other. Also a room's ambient temperature can play an important role in ensuring candles do not overheat by being in close proximity.

What is to be considered when using a glass candleholder?

Glass candleholders may break or crack due to heat if the candles are burning completely to their base, especially in the case of candles in a cone shape. This can be avoided by extinguishing the flame before it reaches the candle holder, recommended 1 cm before the base.